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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Data flow and system connectivity - Extensibility options and best practices |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Service Cloud - SAP Commerce Cloud - SAP Sales Cloud |
| Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.
- A. Improve contract negotiations
- B. Enable transparent organization
- C. Centralize master data
- D. Minimize spending risk
Correct Answer: A,D 🗳️
Which statement describes SAP One Domain Model?
- A. It is a common model for business objects that enables systems to speak the same language during data exchange.
- B. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
- C. It is a domain model for classifying integration types to different domains.
- D. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
Correct Answer: A 🗳️
You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.
- A. Continuous inspection
- B. Continuous automation
- C. Continuous integration
- D. Continuous delivery
Correct Answer: C,D 🗳️
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.
- A. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
- B. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
- C. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
- D. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
- E. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
Correct Answer: A,B,C 🗳️
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
- A. By generating artifacts for creating an integration flow in SAP Cloud Integration
- B. By providing SAP advisory consultants to support customer go-lives
- C. By using a proposal service based on machine learning using crowd sourcing
- D. By offering SAP methodology templates for creating integration strategies
Correct Answer: A,C 🗳️
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