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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Topic 2: User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Topic 3: Service Request Management | 12%-16% | - Service level agreements (SLA) - Escalation and routing rules - Create and process service tickets |
| Topic 4: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 5: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 6: Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Topic 7: Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Topic 8: Warranty Management | <8% | - Warranty determination and processing |
| Topic 9: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 10: Registered Products | <8% | - Use in service tickets |
| Topic 11: Installed Base | <8% | - Use in service tickets |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
What can you create using a workflow?
A. Appointment
B. Activity list
C. Task
D. Phone call
Question 2
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
A. Code list Restrictions
B. Page layouts
C. Mash-ups
D. Language Adaptation
Question 3
Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Define business roles
B. Define the organizational structure
C. Execute data migration
D. Set up scoping
Question 4
How do you prepare a ticket distribution rule in SAP Cloud Service?
A. Maintain an activity plan
B. Create an assignment release run
C. Set up Live Activity configuration
D. Define a routing rule
Question 5
From which of the following lists do you add products to the maintenance items?
A. Registered products
B. Product list
C. Products from related tickets
D. Product categories
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,B | Question 3 Answer: A,D | Question 4 Answer: D | Question 5 Answer: B |
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Kerwin 
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Sabina 
Heloise 
Zora 
Octavia 
Carter 
Lewis 
Alberta 
Leo 
Clare 
Hamiltion 
