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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Which two would be considered responsive design best practices?
Choose 2 answers

A) Use separate URLs per device.
B) Minimize page weight.
C) Utilize pop-up windows.
D) Specify breakpoint sizes.

2. A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers

A) Heroku
B) Android
C) MuleSoft
D) Azure
E) Visualforce

3. A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?

A) Send an anonymous survey to collect ideas from across the whole company.
B) Invite employees from different departments and create a journey map together.
C) Create a first draft in a design team and then share it for feedback with employees.

4. In which way could the usability of accordion elements be improved in a mobile environment?

A) Use the Back browser button to collapse content.
B) Move an expanded section to the top of the screen.
C) Expand the first section by default.

5. A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A) Observe the complaints process and create a prototype.
B) Observe the complaints process and create a business process diagram.
C) Observe the complaints process and create a journey map.

Solutions: