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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

A) Integration Procedure and DataRaptor Turbo Extract
B) Calculation Procedure and DataRaptor Turbo Extract
C) DataRaptor Extract with Chaining
D) DataRaptor Turbo Extract

2. A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

A) OmniScripts
B) FlexCards
C) DataRaptors
D) Integration Procedures

3. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use the Classic OmniScript Designer.
B) Use the Salesforce Lightning App Builder.
C) Use custom Lightning Web Components with LWC OmniScripts.
D) Use Angular OmniScripts.

4. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with three states
B) Using a single FlexCard with three flyouts
C) Using a single FlexCard with multiple card filters
D) Using three FlexCards

5. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list.

A) Calculation Action
B) Date Mapper Extract Action
C) Select
D) Lookup

Solutions: