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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A. Reshuffle
B. In-day Optimization
C. Group Nearby
D. Resource Schedule Optimization

Question 2

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A. Add the relevant field to the Field Set.
B. Use Map Report Layers.
C. Color code using Gantt Palettes.
D. Create a Gantt Action to highlight.

Question 3

Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A. Knowledge Base
B. Dispatching
C. Adjust Scheduling Policy
D. Customer Entitlements
E. Scheduling

Question 4

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A. 25 contractors100 contractors
B. 100 contractors100 contractors
C. 25 contractors75 contractors25 contractors

Question 5

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A. Enable Drip-feed to dispatchthe next appointments.
B. Shuffle daily work manually via the Gantt.
C. Configure the Auto Dispatch scheduled job.
D. Leverage Resource Schedule Optimization.

Solutions: