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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use?

A) Sales Email prompt template
B) Field Generation prompt template
C) Flex Prompt template

2. Coral Cloud Resorts wants visibility into credit usage associated with testing. Which feature supports this?

A) Testing Center
B) Agentforce Analytics
C) Digital Wallet

3. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows
B) Using only external APIs to import Data Cloud data into Prompt Builder
C) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows

4. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A) The Einstein Trust Layer is incorrectly configured.
B) The data being used for grounding is incorrect or incomplete.
C) The prompt template version is incompatible with the chosen LLM.

5. Coral Cloud Resorts needs to ensure its booking agent executes actions in a specific sequence:
first retrieve available sessions, then verify customer eligibility, and finally create the booking. The current implementation allows the large language model (LLM) to execute these actions in any order, causing booking failures. Which approach should an AgentForce Specialist implement?

A) Create custom variables that store completion status for each step, then implement conditional filters on subsequent actions requiring previous variables to be populated, ensuring deterministic execution order.
B) Configure topic, classification description, and action instructions with priority levels and sequence indicators to guide the reasoning engine in selecting the correct action order automatically.
C) Write comprehensive topic instructions detailing the exact sequence of actions using numbered steps and explicit ordering requirements for the reasoning engine to follow during booking workflows.

Solutions: