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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) Apple Diagnostics
B) Apple Hardware Test
C) Activity Monitor
D) System Information

2. What information is stored in iCloud Keychain? SELECT THREE.

A) Siri request history.
B) Safari website user names and passwords.
C) Find my iPhone locations for all enabled devices.
D) Apple ID purchase history and account balance.
E) Most Wi-Fi network names and passwords
F) Touch ID and passcode used to unlock your iOS device.
G) Credit card numbers and expiration dates.

3. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
B) The computer is unusable while completing the first backup.
C) John will have to perform a manual check of his backup in order to confirm that the backup was successful.
D) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.

4. How many people can share content in Family Sharing?

A) Seven
B) Five
C) Ten
D) Six

5. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A) Restart from the Recovery System and run Network Utility.
B) Restart the iMac and reset NVRAM.
C) Open System Information to verify that the Wi-Fi card is detected.
D) Open the Network pane of System Preferences and click Assist Me.

Solutions: