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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application and System Troubleshooting | - Console, logs, and diagnostic tools - Application launch and compatibility issues - Preference files and user environment troubleshooting |
| Topic 2: File System and Storage Management | - FileVault 2 encryption - Disk Utility and disk troubleshooting - Time Machine backup and restore |
| Topic 3: OS X Installation and Configuration | - OS X Recovery and startup options - Configuring system settings and user accounts - Installing OS X Mountain Lion |
| Topic 4: Network and Sharing | - Network configuration and troubleshooting - iCloud and network services - File sharing and permissions |
| Topic 5: Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - External devices and peripherals - Mac hardware diagnostics |
| Topic 6: Security and Privacy | - User privacy and account management - Firmware passwords and security settings - Gatekeeper and malware protection |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?
A) The file can only be restored when she returns home and has access to the backup hard drive.
B) Hold the option key then click the Finder Go menu and choose Local Snapshots.
C) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
D) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
2. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?
A) Application from unidentified developers.
B) Applications available in the Mac App Store.
C) Applications that install any kernel extensions.
D) Applications signed with a Developer ID.
3. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?
A) They must charge the Mac's battery to 100% before starting from OS X Recovery.
B) A valid Apple ID is required to use Safari on OS X Recovery.
C) An internet connection is required to use Safari and reinstall OS X.
D) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
4. 
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A) Active but not connected
B) Inactive (off)
C) Inactive (hardware is missing)
D) Active and connected
5. If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?
A) Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.
B) You must turn off disk encryption to use this feature.
C) Use the option key and choose OS X Recovery disk in the Startup Manager.
D) Hold theCommand and Rkeysatstartup.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |







