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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: B2C Service Architecture and Fundamentals | - Oracle B2C Service (Service Cloud) architecture overview
|
| Topic 2: Security and Access Control | - Authentication and authorization
|
| Topic 3: Deployment and Troubleshooting | - Configuration lifecycle management
|
| Topic 4: Integration Concepts | - Integration approaches
|
| Topic 5: Data Management and Customization | - Data objects and schema customization
|
| Topic 6: Development and Scripting | - B2C Service scripting and APIs
|
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.
- A. RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport- - B. Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
- C. An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.
- D. RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
Correct Answer: A 🗳️
Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.
- A. Implement a distinct model for each of your addins to avoid network contention.
- B. Run network calls within a separate thread to avoid locking the user interface.
- C. Update your user interface thread from your network-call thread to allow real time status updates.
- D. Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
- E. Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
Correct Answer: C 🗳️
How can you make the Incident.Subject workspace field"required" from within the Workspace Add-in code?
A)
B)
C)
D)
- A. Option D
- B. Option A
- C. Option B
- D. Option C
Correct Answer: C 🗳️
You build a Custom Widget to display a <select> menu, with the <option> values being populated from a Custom Object field of type "menu." Which Connect for PHP function should be used to obtain the menu values?
- A. ConnectAPI::getMenuValues()
- B. ConnectAPI::gstNamedValues()
- C. ConnectAPI: :getCustomObjectMetadata ()
- D. ConnectAPI::getMetadata{)
Correct Answer: B 🗳️
There is a requirement to create an add-in that has limited functionality for most profiles. However, supervisor profiles are allowed to use the full functionalityof this add-in. How can you set up and deploy this add-in?
- A. Add-ins are deployed as DLLs to Oracle B2C Service and there is no way to divide permissions of these DLLs.
- B. You can deploy the add-in with a configurationfile zipped with the DLL. Change the configuration file for the supervisor profiles so that the DLL will allow full access for those users.
- C. Using the Add-In Manager, go to the Profile Access section of the add-in. For allof the Supervisor profiles, select the Run as Administrator check box.
- D. For all supervisor accounts, open the Add-In tab of the Account Workspace and select the Administrator check box next to the add-in.
- E. You can create a serverconfigProperty called supervisorRole, which will be defaulted to false. When you deploy the add-in using the Add-In Manager, you will change the SupervisorRole to true for the Supervisor profiles. The code within the add-in will use this serverconfigProperty to determine if full functionality of the add-in should be allowed.
Correct Answer: E 🗳️
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