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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A) Create a new user and new profile for the member.
B) Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
C) Through Workspaces, check if the user profile has access to the new portal.

2. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Add the 'Transaction Journals' related list to the Contact record
B) Embed the Member Service Manager Home Dashboard on the Contact record
C) Embed the 'Member Summary Embedded Dashboard on the Contact record
D) Add the 'View Member Profile' component on the Contact record

3. Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A) Define a company-wide initiative, including an operations team.
B) Define a strategy led by marketing and involving the analytics team.
C) Describe the initiative to the Chief Marketing Officer team for their approval
D) Define a strategy led by marketing and involving the finance team.

4. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
B) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
C) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
D) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects

5. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Map products to promotion through an out-of-the-box Related List
B) Add promotion to the lookup field on the product
C) Create product attributes in Promotion Setup
D) Create a custom list on the promotion

Solutions: