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EXIN ITIL 4 Foundation Sample Questions:

1. Which is the definition of an IT asset?

A) Any change of state that has significance for the management of a service
B) Any financially valuable component that contributes to a service
C) Any request from a user that is a normal part of service delivery
D) Any component that needs to be managed to deliver a service

2. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Monitoring and event management
B) Information security management
C) Continual improvement
D) Service level management

3. Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

A) A configuration item
B) A change
C) An IT asset
D) An event

4. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Collaborate and promote visibility
B) Think and work holistically
C) Keep it simple and practical
D) Progress iteratively with feedback

5. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service desk
B) Supplier management
C) Relationship management
D) Service level management

Solutions: