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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
C) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
D) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.

2. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) autonomous AI agent
B) IVR menu
C) live agent
D) scripted AI agent

3. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

4. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) SIP OPTIONS timeout
B) Missing SRTP encryption
C) Codec mismatch between trunks
D) Browser pop-up restrictions

5. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.amazonaws.com
B) *.ucce.com:443
C) *.ciscoccservice.com:443
D) *.wxcc.com:443
E) *.wbx.com:443

Solutions: