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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can Social Business can be defined as?

A) Popular sites like Facebook and Twitter that only distract workers
B) A subset of Social Media
C) Applying social tools across the entire organization for a broader return on investment
D) External-facing channels that only Public Relations and Marketing utilize

2. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Reduce travel costs due to meetings and reduced phone line charges from telephony
B) Ability to integrate with Microsoft products
C) Support for key video and audio codecs
D) Color-coded status indicators

3. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Docs
B) Folders
C) Files
D) Forms

4. The IBM set of Social Software products provides solutions that are:

A) open standards based and easily integrated into Microsoft and other vendor software stacks
B) accessible via cloud or on premises deployments
C) accessible via desktop, mobile and tablet devices
D) All of the above.

5. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Employees are using social media, including at work
B) Consumers' opinions and ratings are leading how a product is branded
C) Competitors are using social media, including crowd-sourcing for new ideas
D) Employees prefer working in cubicles

Solutions: