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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) R9
B) 19
C) 99
D) 39

2. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) as a reliable tool for Site Services.
B) to program an application.
C) to subscribe to updates from a Web page.
D) to change a Web page.

3. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A) that helps customers find answers and resolve issues with IBM software products.
B) to open an Enhancement Request.
C) where customers are able to download software products.
D) for the customer entitlement process.

4. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be animated like a Power Point presentation.
B) will be translated to the National Language.
C) can be refreshed to always show current information.
D) can be personalized.

5. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A) the Front End monitored queue
B) nothing, the Next Queue will be filled in by the BackEnd
C) the Back End monitored queue
D) nothing, the Next Queue field is only used for escalation

Solutions: