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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A) RTP (Real-time Transport Protocol)
B) HTTP (Hypertext Transfer Protocol)
C) SAML (Security Assertion Markup Language)
D) SIP (Session Initiation Protocol)

2. In AICC, what is the "customer journey"?

A) The route taken by a call through the network.
B) The training process for new agents.
C) The path a customer takes through the IVR menu during a single call.
D) The complete sequence of touchpoints a customer has with the contact center across all channels over time.

3. In the context of AICC solution design, what does "horizontal scaling" refer to?

A) Adding more servers of the same type to a pool to handle increased load.
B) Expanding the solution to support new geographic regions.
C) Adding new features to the software.
D) Increasing the resources (CPU, RAM) of a single server.

4. Which SIP response code indicates a successful call redirect?

A) 404 Not Found
B) 302 Moved Temporarily
C) 486 Busy Here
D) 200 OK

5. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A) Voice quality may be reduced.
B) Call recording functionality will be disabled.
C) The IVR prompts will not play correctly.
D) Agent login credentials and customer data transmitted could be intercepted.

Solutions: