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Three versions of Customer Service exam questions provided

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Efficient study plan

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BBPSD Customer Service Sample Questions:

1. Multitasking is:

A) Only for people in busy jobs.
B) Doing more than one task at a time.
C) Doing things in sequence.
D) Doing one task and the doing another.

2. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Explain you are very busy.
B) Stand up and greet them and do not sit back down.
C) Ask them to leave and come back later.
D) Remain seated and ignore them.

3. When a customer starts to make a complaint you should first:

A) Ask them to see someone else.
B) Ask them to put it in writing.
C) Say sorry.
D) Listen.

4. Before sending a customer an email you should always:

A) Be courteous.
B) Use an appropriate title.
C) Read the email before sending.
D) All of the above.

5. A customer who is very results focused and direct would be classed as an:

A) Analytical type.
B) Assertive type.
C) Authoritative type.
D) Amiable type.

Solutions: