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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

2. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) A design of the needed components and Interconnections
C) Customer evolution plans and Avaya solution to their problems
D) Bill of Materials to quantify the costs

3. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya technical staff
B) Avaya Development team
C) Avaya Support
D) Avaya Professional Services

4. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Supervisor Chart
B) Agent Maps
C) Bill Board collection
D) Call by Call Display

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) SIP Gateway Manager (SGM)
C) Telephony Services Manager (TSM)
D) Telephony Services Manager (TSM)

Solutions: