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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Gaming
B) Social Newsletters
C) Social Analytics
D) Social Surveys

2. Who cares about Social Business at your customer site?

A) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B) Selling software and services should be your prime concern, not what the customer needs
C) Social Business strategy is not affected by internal requirements.
D) Only IT should control the requirements and specifications for Social Business.

3. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
B) Gain social trust
C) Align your strategy for maximum profit
D) Engage your IT manager as the leader of your social business agenda

4. What can Social Business can be defined as?

A) Popular sites like Facebook and Twitter that only distract workers
B) A subset of Social Media
C) Applying social tools across the entire organization for a broader return on investment
D) External-facing channels that only Public Relations and Marketing utilize

5. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is no longer relevant and should not be discussed.
C) Web 2.0 is about connecting people and making technology efficient for people.
D) Web 2.0 is about connecting computers and making technology more efficient for computers.

Solutions: