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HP Selling HP Supplies 2019 Sample Questions:

1. Which statement describes the warranty on HP laser supplies?

A) HP LaserJet cartridges follow the warranty as per the label on the pack.
B) There is no end of warranty date on HP LaserJet cartridges.
C) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D) No warranty is applicable to HP laser supplies.

2. To control the grey market, what does HP use to ensure that the cartridges work only with the printers from the same zone?

A) auditing
B) inspection
C) serialization
D) regionalization

3. You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?

A) In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
B) Perhaps you have the wrong printer, so let me look at an ink alternative.
C) may be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.
D) Perhaps I can look into getting you a lower price through some discount.

Solutions: