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E20-918 pdf
  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Jul 13, 2026
  • Q & A: 98 Questions and Answers
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  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
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  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
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  • Q & A: 98 Questions and Answers
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EMC E20-918 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizational and Governance Planning20%- ITaaS governance model
- Roles and responsibilities
- Policy and compliance framework
Topic 2: Service Design and Management15%- Monitoring, reporting and optimization
- Service lifecycle management
- Automation and orchestration
Topic 3: ITaaS Planning and Design25%- Financial modeling and chargeback
- Service level management
- Service catalog definition
- Architecture and infrastructure design
Topic 4: Discovery, Assessment and Evaluation20%- Current state analysis
- Business and IT alignment
- Gap analysis and requirements gathering
Topic 5: Trust, Security and Compliance20%- Data protection and privacy
- Identity and access management
- Risk management and security controls

EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

1. What is a key design consideration for a service provider to ensure that they can effectively process the termination of a service instance?

A) Incorporate a service grace period to prevent the actual deletion of the instance
B) Incorporate a retention period for private user data and user PCI data
C) Archive the associated service data regardless of the user requirements
D) Automate the de-provisioning process to release resources


2. Refer to Scenario 1.
"
An IT department is offering 50 Service Offerings in their service catalog to meet all the application developers' needs. Many of the variants have a very small number of associated instantiations. A "big data" platform is offered and being actively utilized by a team of data scientists.
All services are sourced from within the private cloud. The developers are able to customize the platform's compute, storage, protection and network configuration upon instantiation. They can also provision additional resources after the initial instantiation through an upgrade service within the catalog. Because of the culture of the organization, no chargeback mechanism is implemented.
Within six months, IT experiences these problems:
(a). Developers are complaining of poor and inconsistent performance
(b). Resource utilization has far exceeded expectations
(c). The environment has become very complex
(d). Since the resource pools are shared throughout the organization, IT has been unable to identify usage patterns, making capacity planning very difficult"
What can the IT department do to resolve problem (c)?

A) Standardize on a subset of offerings to meet the needs of most developers and minimize the number of customization options
B) Implement a showback mechanism to influence consumer behavior when choosing specific resources
C) Provide separate resource pools for the application developers and the data scientists and manage the pools separately
D) Offload the "big data" IaaS platform to a public service provider


3. Refer to Scenario 7.
"
A web hosting company has been growing steadily over the past year. Their single data center is at maximum capacity for power, space and cooling, and their physical infrastructure is also running at capacity. They are evaluating the feasibility of obtaining another data center in a remote location to enable further growth.
One of the web hosting company's eCommerce customers notifies them that they are launching an enormous holiday sale, beginning in a few weeks. They expect utilization of their virtual server farm to double or triple for the next three to six months. The web hosting company cannot deploy the needed resources in a new data center in time for the sale. They opt to purchase services from a cloud service provider using a pay-as-you-go model.
Over the next two weeks, Layer 2 connectivity is established between the two sites. The web hosting company's IT staff works with the CSP to configure the necessary physical and virtual infrastructure. All traffic to the public cloud is routed through the private data center, across the Layer 2 connection. A local load balancer is deployed in the private data center. Orchestration tools are configured to burst the service into the public cloud automatically when utilization reaches 80%."
After viewing the weekly trending analysis, you notice that the cost of resources allocated does not correspond to resource utilization. And the billing statement from the cloud service provider (CSP) reflects higher than expected charges.
What is the most effective action to take to rectify the discrepancy?

A) Terminate the contract with the CSP and sign a contract with a public provider that better integrates with the solution
B) Verify that the orchestration engine is configured to trigger the collapse of the underutilized resources
C) Contact the CSP representative and renegotiate the terms of service of the contract
D) Contact the CSP representative and negotiate a fixed cost model


4. Refer to Scenario 1 below.
An IT department is offering 50 Service Offerings in their service catalog to meet all the application developers' needs. Many of the variants have a very small number of associated instantiations. A "big data" platform is offered and being actively utilized by a team of data scientists.
All services are sourced from within the private cloud. The developers are able to customize the platform's compute, storage, protection and network configuration upon instantiation. They can also provision additional resources after the initial instantiation through an upgrade service within the catalog. Because of the culture of the organization, no chargeback mechanism is implemented.
Within six months, IT experiences these problems:
(a). Developers are complaining of poor and inconsistent performance
(b). Resource utilization has far exceeded expectations
(c). The environment has become very complex
(d). Since the resource pools are shared throughout the organization, IT has been unable to identify usage patterns, making capacity planning very difficult
What can the IT department do to address problem (a)?

A) Communicate appropriate SLAs that are realistic given the demand and resources available
B) Standardize on a subset of offerings to meet the needs of most developers and minimize the number of customization options
C) Divide the "application developer" and "big data" workloads into separate resource pools
D) Offer additional, larger resource platform options to the developers


5. A financial company has made several acquisitions within the past few years. They currently have two primary data centers that are 50 km apart. Recently, an internal assessment was conducted to explore ways to improve ingress/egress utilization and to extend their firewall to the cloud.
Which type of firewall would best suit their needs?

A) Linked VPN
B) Federated
C) Load balanced reverse proxy servers
D) Reverse proxy servers


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: B

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