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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Customer segmentation - Campaign management |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - API Management - Integration strategy and architecture - Open Connectors |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - In-app extensibility - Low-code/No-code development (SAP Build) |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Integration with back-end systems - Service ticket workflows |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
- A. Source
- B. Deliver
- C. Plan
- D. Sell
- E. Manufacture
Correct Answer: C,D,E 🗳️
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
- A. Functional location
- B. Registered product
- C. Skill set
- D. Installation point
- E. Service level agreement
Correct Answer: A,B,D 🗳️
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
- A. To store the unique identifier for the group generated by the SAP CDP pipeline
- B. To represent the highest quality and most recent cdpld of the group
- C. To specify the parent entity in a relationship schema
- D. To serve as the primary attribute for matching incoming event data to an existing group
Correct Answer: D 🗳️
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Contracts
- B. Sales Quotes
- C. Sales Orders
- D. Opportunities
- E. Leads
Correct Answer: B,D,E 🗳️
Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
- A. Sales/services transactions
- B. Stock movements
- C. Product (material) master data
- D. Customer master data
- E. Marketing campaigns
Correct Answer: A,C,D 🗳️







