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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security |
| Fusion Service Overview and Setup | 15% | - Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage |
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Customization, Productivity and Analytics | 10% | - Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics |
| Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Service Request Management | 25% | - SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
2. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
A) Users have not been given the "Knowledge Analyst" role.
B) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C) The Base Locale for the articles has not been enabled in the correct language.
D) The User Group selected for authoring articles has been set to 'External".
3. Which two options are true about role synchronization for Digital Customer Service (DCS)?
A) is real time
B) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C) is required for every DCS instance
D) also synchronizes userIDs and passwords between DCS and Engagement Cloud
4. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
A) The service request assignment will be unpredictable.
B) The queue defined by default is the one assigned to the service request.
C) An error will occur; no queue is assigned to the service request.
D) The queue defined in the first evaluated rule is always assigned to the service request.
5. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A) Multiple users cannot use your sandbox at the same time.
B) You can set a second sandbox as Active at the same time in order to begin working on another new object.
C) Your changes are isolated and do not impact other users' configuration environments or the production environment.
D) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: D | Question # 5 Answer: C,D |







