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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Reporting and Performance Management | - Monitoring Operations
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Contact Center Implementation | - Deployment and Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Call Routing and Vectoring | - Routing Configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. The wrong Communication Manager version on the CMS has been selected.
- B. This message can be ignored as it is not the reason the link is down.
- C. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
- D. The wrong CMS has been installed and the correct server needs to be ordered.
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
- A. Music-on-hold
- B. Local Announcements
- C. Integrated Announcements
- D. Voice over IP
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
- A. There is a firewall between the PC and the CMS.
- B. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
- C. Avaya Terminal Emulator is being used on an unsupported operating system.
- D. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
Which program is a custom application on the CMS?
- A. Avaya Supervisor
- B. High Availability Admin Sync
- C. Alarm Origination Manager
- D. Avaya Visual Vectors Client
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
- A. The holiday recording was not functioning properly.
- B. An agent forgot to log out.
- C. The Communication Manager was down.
- D. The holiday was not administered in the holiday tablet
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