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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Use a custom data migration template to populate data
B. Apply the Data Workbench to populate data
C. Use a standard migration template to populate data
D. Use the Application and User Management work center to populate data

Question 2

What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A. Create and schedule social media import run
B. Set up ticket routing for the social media channel
C. Set up access to social media account
D. Select the channel type
E. Set up service level determination for the social media channel

Question 3

How can you prevent users from adding an installed base within a ticket?

A. Use an action to block the installed base if it is active
B. Download the installed base for offline editing
C. Add a new inactive item to the structure of the installed base
D. Keep the installed base status as in Preparation

Question 4

Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.

A. Adjust fields with input fields
B. Migrate data from the template file
C. Fix errors in the data file
D. Activate migration templates in scoping
E. provided migration template in the Data Workbench

Question 5

Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A. Business configuration
B. Campaigns
C. Account hierarchies
D. Discount list
E. Personal addresses and contacts

Solutions: