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  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
  • Updated: Aug 16, 2026
  • Q & A: 65 Questions and Answers
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  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
  • Updated: Aug 16, 2026
  • Q & A: 65 Questions and Answers
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  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
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  • Q & A: 65 Questions and Answers
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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Maintenance and Support Resources20%- Service procedures
  • 1. Field replaceable units
    • 2. Preventive maintenance
      - IBM support tools
      • 1. Knowledgebase access
        • 2. Documentation and technical notes
          System Overview and Architecture20%- Hardware specifications
          • 1. Processor and memory
            • 2. Cooling and power design
              • 3. I/O ports and expansion
                - Features and design concepts
                • 1. Environmental specifications
                  • 2. Tool-less serviceability
                    Diagnostics and Troubleshooting35%- Component-level troubleshooting
                    • 1. Power and storage
                      • 2. Display and peripherals
                        • 3. Network and communication
                          - Startup and POST analysis
                          • 1. Diagnostic utilities
                            • 2. LED and beep codes
                              Installation and Configuration25%- Software setup
                              • 1. Remote management tools
                                • 2. Operating system support
                                  - Hardware installation
                                  • 1. ESD safety procedures
                                    • 2. Component replacement

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      1. After completing the physical procedures required in resetting CMOS, what is the next step?

                                      A) access the IBM Retail StoreSolutions Web site and download the latest level of BIOS
                                      B) access the IBM Retail Store Solutions Web site and download the latest drivers for any connected POSperipherals
                                      C) run the IBM Diagnostics for POS to validate the CMOS settings
                                      D) run the Setup Utility and select the Load Optimized Defaults option to restore CMOS settings


                                      2. Which three improvements have been realized in the touch screen implemented in the IBM SurePOS 5x5 models? (Choose three.)

                                      A) It has improved sunlight immunity.
                                      B) It has a second generation touch-controller chipset.
                                      C) It has an anti-glare coating that is almost imperceptible.
                                      D) The sensitivity of the touch can be regulated.
                                      E) The touch firmware is flash upgradeable in the field.
                                      F) The touch area has been enlarged.


                                      3. Which three Field Upgradeable Units exemplify the "virtuallytool-less" design of the IBM SurePOS 5x5? (Choose three.)

                                      A) integrated 2x20 customer display
                                      B) processor
                                      C) display panel
                                      D) I/O cover
                                      E) optional secondary video adapter
                                      F) system board


                                      4. What are four optional features for the IBM SurePOS 5x5? (Choose four.)

                                      A) presence sensor
                                      B) video adapter card
                                      C) 512MB of system memory
                                      D) 4GB embedded modular flash drive
                                      E) three-track MSR
                                      F) compact ANPOS keyboard
                                      G) internal CD-ROM drive


                                      5. To visually determine if the IBM SurePOS 565 has a PC card installed in the PC card slot, where should a technician look?

                                      A) with the touch screen facing the technician, rotate it back as far as it can go and then inspect on the bottom of the system
                                      B) with the touch screen facing the technician, rotate it down as far as it can go and then inspect on the top of thesystem
                                      C) the lower right side of the system with the touch screen facing the technician
                                      D) the lower left side of the system with the touch screen facing the technician


                                      Solutions:

                                      Question # 1
                                      Answer: D
                                      Question # 2
                                      Answer: A,B,E
                                      Question # 3
                                      Answer: C,D,F
                                      Question # 4
                                      Answer: B,D,E,F
                                      Question # 5
                                      Answer: D

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