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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)

A) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
B) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
C) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
D) In the Phone Call activity for the referenced campaign, select Promote to Response.

2. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Create an appointment activity.
B) Create a campaign from a template.
C) Associate target products and price lists.
D) Track financial information to determine return on investment (ROI).

3. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) only charts
B) charts and lists
C) only reports
D) charts and reports

4. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Attachment and send it to the customer as an email message.
B) Open the Sales Literature and send it to the customer as an email message.
C) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
D) Create an email message, add the Sales Literature record, and send the email message to the Customer.

5. In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?

A) Edit the contract line and increase the number of incidents.
B) Add a new contract line that has more incidents.
C) Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.
D) Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.

Solutions: