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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What describes how components and activities work together to facilitate value creation?

A) The four dimensions of service management
B) The ITIL service value system
C) The ITIL guiding principles
D) A service relationship

2. Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A) Outsourced
B) Local
C) Virtual
D) Centralized

3. Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

A) Think and work holistically
B) Keep it simple and practical
C) Progress iteratively with feedback
D) Star: where you are

4. Which facilitates outcomes that customers want to achieve?

A) IT asset
B) Warranty
C) Organization
D) Service

5. Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A) Service desk
B) Relationship management
C) IT asset management
D) Release management

Solutions: