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Peoplecert ITIL-4-Practitioner-Deployment-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Deployment Processes and Activities | 25% | - Rollback and recovery - Planning and preparation - Post-deployment review and improvement - Packaging and testing - Execution and verification |
| Guiding Principles and Capability Development | 20% | - Capability levels and maturity assessment - Strategies for practice improvement - Application of ITIL guiding principles |
| Purpose and Key Concepts of Deployment Management | 15% | - Key terms and definitions - Relationship with other ITIL practices - Purpose, scope and value of the practice |
| Practice Success Factors and Metrics | 20% | - Measurement and improvement - Key performance indicators and metrics - Critical success factors |
| Four Dimensions Supporting Deployment Management | 20% | - Value streams and processes: integration - Organizations and people: roles, competencies and structure - Information and technology: tools, automation and data - Partners and suppliers: external contributions |
Your ITIL-4-Practitioner-Deployment-Management Questions, Answered Around the Clock
- Purpose and Key Concepts of Deployment Management (15%)
- Deployment Processes and Activities (25%)
- Four Dimensions Supporting Deployment Management (20%)
Peoplecert ITIL 4 Practitioner: Deployment Management Sample Questions:
[Apply Deployment Management Processes]
An organization is deploying new software and new servers to support a service that will be launched soon. Which TWO of these activities should the organization conduct as part of the 'verification of the service components' activity of the 'deployment lifecycle management' process?
Checking that the correct models of server have been supplied
Testing the software for defects
Creating a schedule for installing the new servers
Installing the new software to the newly installed servers
- A. 3 and 4
- B. 1 and 2
- C. 2 and 3
- D. 1 and 4
Correct Answer: B 🗳️
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[Use Tools and Techniques for Deployment]
Which automation tools should be used to transport and install configuration items into a test environment?
- A. Deployment tools
- B. Environment configuration and management tools
- C. Service configuration management tools
- D. Work planning and prioritization tools
Correct Answer: A 🗳️
[Apply Deployment Management Processes]
What should the organization keep in mind when planning improvements to deployment models?
- A. The same deployment approach should be used for deployments of similar size
- B. The impact of deployed software should not be considered when designing these models
- C. User resistance to updates is not a relevant factor to consider when designing deployment models
- D. Deployment model updates should consider inefficient processes
Correct Answer: D 🗳️
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