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Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.

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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Determining Appropriate Sharing Solutions
• Territory Management
• Data Relationships

2. Automation, Change Management, and Auditing

• Deployment Tools
• Change Management Options
• Auditing and Monitoring
• Sandboxes

3. Analytics and Data Management

• Dashboards
• Report Types
• Data Quality Features and Policies
• Creating Reports

4. Sales, Service, and Content Applications

• Content Management
• Products, Price Books, Schedules, and Quotes
• Entitlements
• Forecasting
• Service Cloud Console Toolkit
• Salesforce Knowledge

5. Customization: Fields

• Work with record types and business processes
• Create formula fields
• Administer standard fields
• Create new custom fields
• Create selection fields: picklists and lookups
• Work with page layouts
• Maintain data quality

6. Managing Data

• Back up data with a weekly export
• Import new records using import wizards
• Mass delete records
• Mass transfer records between users
• Keep records up to date with Data.com and social accounts and contacts
• Update existing records with the data loader

7. Reports and Dashboards

• Summarize report data with formulas and visual summaries
• Build dashboards
• Print, export, and email reports
• Filter reports
• Create new reports with the report builder
• Run and modify reports

8.Automation

• Automate leads and cases
• Set up workflow rules and Process Builder
• Manage email administration

9. Managing the Support Process

• Understand the Salesforce Console
• Automate the support process
• Analyze support data with reports and dashboards
• Enable collaboration in the Service Cloud

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

Salesforce CRT-211 Exam Syllabus Topics: