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Apple Desktop Service Certification Sample Questions:

1. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A) Do not touch anyone who is working on ESD-sensitive components.
B) Handle all ESD-sensitive boards by the connectors, not the edges.
C) Ground yourself and the equipment you are working on.
D) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
E) Always place ESD-sensitive components on metal surfaces.
F) Use static-shielding storage bags for ESD-sensitive components.

2. Which of the following is NOT a valid power mode in recent Macintosh computers?

A) Sleep
B) Safe Sleep
C) Awake
D) Secure Sleep
E) Shut Down

3. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
B) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) The eMac will need to be repaired before any data can be recovered from it.

4. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) There is a problem with the MacBook Pro's internal hard disk.
B) The FireWire driver on the eMac needs to be updated.
C) eMacs cannot mount volumes in Target Disk Mode.
D) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.

5. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A) Service News
B) Discussions
C) User's manual
D) Service manual

Solutions: