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Cisco CCIE SP Operations Written Sample Questions:

1. What is the main reason for establishing a baseline?

A) to standardize operations
B) to establish roles and responsibilities
C) for later comparison
D) to determine the cost of services provided

2. An ISP has a BGP-free MPLS LDP core. The ISP provides L2VPN and L3VPN services over the MPLS core. The ISP network monitoring tools show that whenever a new link or a link that was taken out for maintenance is brought up, it causes a traffic outage lasting for a few seconds for VPN and Internet traffic. What are the first two steps to mitigate this problem? (Choose two.)

A) Configure the LDP IGP sync feature on the core routers.
B) Configure LDP session protection in the core.
C) Configure link dampening on the interface before bringing up the link.
D) Configure route dampening on PE routers.
E) Configure carrier-delay down 60 on the interface before bringing the link up.

3. According to ITIL@ v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?

A) incident management
B) event management
C) request fulfillment
D) problem management

4. A customer calls the service desk and reports a reachability problem between two offices. The service desk determines that the link that connects one of the offices to the edge router is down.
Which two steps should be taken before this incident is escalated to the carrier? (Choose two.)

A) Check syslog and verify what time the link went down.
B) Reboot the edge router.
C) Issue a shutdown then a no shutdown to the interface on the CPE device.
D) Reboot the customer premises router.

5. What is a key operational metric to measure the health of the incident management process?

A) Number of successful changes
B) Mean time to resolve incidents
C) Mean time to restore service
D) Number of incidents per severity level

Solutions: