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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two events can trigger Custom Process Models?

A) OnSaveComplete
B) Load
C) Update
D) Refresh
E) Create

2. Which four types are used by incidents queues?

A) LIFO
B) Standard
C) Quick
D) Round Robin (Logged In)
E) Round Robin (All)
F) FIFO
G) Advanced Routing

3. Which two are non-CRUD operations?

A) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
D) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
E) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
F) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

4. Which two components can be edited in a standard report?

A) Graphs
B) Non-selectable filters
C) Schedules
D) Column headings
E) Report headings
F) Permissions

5. How many rows can be returned by a tabular query?

A) 1000
B) 10000
C) 100000
D) Unlimited
E) 100

Solutions: