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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
Salesforce Certified Strategy Designer Sample Questions:
The following question is an example of which of these phases in the process of Strategy Research?
What's wrong with the status quo?
- A. Challenge Framing
- B. Idea Generation
- C. Project Research
- D. Craft of Key insights
What can be built to allow agents to quickly gather data from a customer while on the phone?
- A. Screen Flow
- B. Process Builder
- C. Workflow Rules
Which tool is used to create reports, incorporate filters and select the Report Type?
- A. Report Composer
- B. A csv file that will then get imported.
- C. Report Builder
- D. Data Loader
While using Salesforce to Salesforce can the sharing of a child record be regulated from the parent record?
- A. No
- B. Yes
Considering the Jobs To Be Done Framework, why does a customer buy Salesforce?
- A. To organize data
- B. To sell better
- C. To execute automations







