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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A. Risk management techniques
B. Reports
C. Assumptions
D. Source data

Question 2

Which is an example of a business related measurement?

A. The average time to respond to change requests
B. The average resolution time for incidents
C. The number of problems resolved
D. The number of passengers checked in

Question 3

What is important for a 'continual improvement register' (CIR)?

A. Improvement ideas are tested, funded and agreed
B. Improvement ideas that are not being actioned immediately are removed from the CIR
C. Improvement ideas are documented, assessed and prioritized
D. Improvement ideas from many sources are kept in a single CIR

Question 4

Which of the following can be used to access service desks?

A. Email
B. All of the above
C. Phone calls
D. Text and social media messaging

Question 5

Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A. Supplier management
B. Relationship management
C. Service management
D. Release management

Solutions: